정책
Returns & refunds
What to do when a shipment is damaged or a product has a confirmed functional issue.
이 페이지는 사이트의 기반에 속하며 확인된 비즈니스 콘텐츠를 담을 준비가 되어 있습니다. 운영 주체, 제품 정보, 정책이 확인될 때까지 사이트는 추측성 문구 대신 설정이 필요하다는 안내를 명확히 표시합니다.
Transport damage
If a shipment arrives with transport damage, contact us promptly with the order reference, photos of the outer packaging and product, and any carrier record. After the damage is reviewed, we will issue a direct refund for the affected order or agree the documented remedy, and we will pursue the claim with the logistics provider.
Functional issues
If the product does not function as confirmed in the quotation or approved specification, contact us before attempting a repair or return. We will review the evidence and provide the applicable repair, replacement or refund route under the confirmed order terms.
A refund is not automatic when there is no confirmed defect, when a product has been modified without approval, or when return instructions have not been followed. Applicable consumer protections and the written order terms still apply.
Return authorisation and method
Do not send a product back without written instructions. Approved returns are normally arranged by air freight to the return address shown in the legal notice, unless the quotation or support team confirms another method for the specific product.