faq
Coffee Machine Support, Manuals & Spare Parts
Product documentation, operating guidance, troubleshooting and spare parts support for coffee machines supplied by MM Coffee Gear.
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Kann ich Muster oder kleine Mengen bestellen?
Ja. Wir kalkulieren ab kleinen Testmengen, damit Sie einen Markt testen können, bevor Sie sich auf Kartons festlegen. Nennen Sie uns die gewünschten Modelle und Mengen; wir bestätigen Mindestbestellmenge, Lieferzeit und Fracht bis zu Ihrem Zielort.
Can I order a sample before placing a bulk order?
Yes. Send the model, the quantity and the destination country and we quote the sample together with the freight. Production quantities follow once the sample and the specification are confirmed.
How do I choose between portable and countertop equipment?
Start with where you will make coffee, your access to power and hot water, and the size of your daily routine. Portable equipment prioritises space and travel; countertop equipment is designed around a fixed coffee station. Check the exact model specifications before deciding.
Are capsule and ground-coffee options interchangeable?
Compatibility is model-specific. Do not assume that a capsule adapter or basket works with every machine. The verified product listing and manual will identify supported formats and accessories.
Will the plug and voltage work in my country?
Plug type, rated voltage and frequency must match your destination and power supply. Choose a supported variant and check the verified electrical rating. A plug adapter does not change voltage.
How are shipping costs and import taxes calculated?
The payment service calculates a quote from the destination, product variants and approved shipping rules. Any taxes, duties or delivery conditions must be shown explicitly before payment. No universal free-shipping or tax-inclusive promise is made in this preview.
Can battery-powered models travel or ship everywhere?
No. Battery specifications, carrier rules and destination restrictions need to be reviewed for the exact model. Check the carrier or airline guidance and the product documentation before travelling.
How do I check a payment or order?
Use the order lookup page with your order reference and secure token. A payment-provider redirect alone is not proof of payment; the backend confirms the transaction before marking an order paid.
Can I request wholesale or private-label products?
Yes. Submit the model or category, estimated quantity, target market and customisation requirements. Technical feasibility, minimum quantities, testing, pricing and delivery dates are confirmed through a reviewed quote.